Team Leader -Managed Services Support - Solution Architect
Location: Sydney - Australia
Rate: N/A (Permanent)
JOB DESCRIPTION:
The role of the MSS Architect Team Leader is to assist Managed Services Sales Consultants in the development of Managed Services Solutions that are supportable, scalable and present evident value to the customer.
Pre-sales support activities include demonstrations, technical and operational support solution development in accordance with company guidelines and customer specific requirements, collection and development of solution support documentation, value propositions as relates to specific solution and customer need, workflow processes and solution pricing. The MSS Solution Architect will also be required to have the ability to collect and analyze customer requirements, existing infrastructure, experience objectives and budgetary constraints to effectively develop- compelling conferencing solutions to meet customer needs.
The MSS Solution Architect is responsible for solution development as described above for complex Enterprise Conferencing Solutions which may include additional services such as Remote Centric Management, Hosting, Conference Production Services and Software and/or Staffing solutions in support of customer owned video infrastructure. The MSS Solution Architect is required to work directly with the assigned Sales Team, Customer Contacts, Operations, Finance and Technology teams to ensure supportability and financial viability of proposed solutions and therefore requires a complete and thorough understanding of the support capabilities, price and cost structure as well as expert knowledge of customer facing tools such as engageMeeting Manager, Remote Equipment Monitoring and Online Reporting.
The MSS Solution Architect has ultimate ownership of solution portion of the customer proposal and provides support as needed to the Sales Team with overall positioning, pricing and cost structure. Additionally, the MSS Architect may be responsible for customer onboarding monitoring and scope validation to Project Management, supervision and staff management of subordinate Managed Services team members.
PRIMARY RESPONSIBILITIES:
Gain/Maintain Strong Managed Services Solutions Product Knowledge
Develop Strong Customer Relationships
Develop Strong Internal Relationships with Global Sales Staff, Peers and Management
Gain/Maintain Intimate Knowledge of Implementation processes for Billing, Finance and Operations
Assist in the Development of Service Proposals, Pricing and Product/Service Demonstrations
Assist in hand off to MSS Engagement Manager on new opportunities
Act as backup to the MSS Engagement Manager, as appropriate
Work closely with Product Management and Technology Teams on positioning, product development needs and competitive feedback
Provide training or directional assistance to customer contacts as needed
Provide leadership to internal and customer key stakeholders for direction or problem resolution
Attend Client Solution Development Meetings – Pre, Post and during Implementation Phase as required by the MSS Engagement Manager
Attend Internal Solution Development Progress Meetings during Solution Development Phase
Provide Feedback to the Sales Team, Management and Product Management to help improve BT Conferencing’s ability to meet customer needs
JOB QUALIFICATIONS
Excellent Communication/Presentation Skills
Excellent Problem Solving Skills
Excellent Interpersonal Skills
Excellent Project Management Skills
Excellent PC/Microsoft Office Skills
Excellent Negotiation Skills
Excellent Time Management Skills
Strong Leadership Ability
Strong Analytical Skills
Managerial Skills
Goal Oriented Self Starter
2-5 Years Technical or Complex Project Management Experience
B.S/B.A. or equivalent work experience
Prior Video Conferencing or Technology Consulting experience a plus
Experience with Cisco Telepresence, SmartNet a plus
